We bring smiles to the world...one kilt at a time!
Men In Kilts was started in 2002 by Nicholas Brand, a Vancouver based Scotsman who fashioned a hand sewn kilt and put a visual to the otherwise faceless window cleaner. By 2009, Men In Kilts had grown to over one million in annual revenue.
The decision was made to begin franchising the company so that homeowners and businesses across North America could experience the power of the kilt, as we bring smiles to the world … one kilt at a time! Systems were streamlined and processes were created for scalability, the franchise business and window cleaning industry was set for growth. The centralized call centre was established and the first franchise owners came on board.
The second franchise operation to open was in Victoria, BC with 9 more locations in Canada and the United States soon to follow. In January 2015, after 23 years running his own multi-million dollar window cleaning company, Chris Carrier became Men In Kilts newest CEO. Carrier bleeds tartan and is excited for the opportunity to project a vision for growth of the unique and unforgettable Men In Kilts brand, as it sets out to become a household name across North America. Carrier’s focus is on support and inspiring growth within the existing franchise locations while providing a strong foundation for new partners to flourish. The results have been immediate with 7 additional locations joining the clan since 2015.
Is the Window Cleaning and Building Maintenance Industry Growing?
The window cleaning, home and building maintenance industry in North America is a multi-billion dollar industry. There has been explosive growth within the sector over the past decade and it is anticipated that the demand for this type of professional service will continue to increase. Window cleaning franchises in general, appeal to people because of their low overhead and startup costs, along with high profit margins. This franchise model starts as a home-based business opportunity, keeping operational costs at a minimum. The success of the franchise has proven to fare well in a down economy due to the benefits of a repeat business, with recurring revenue and customer referrals. In terms of an investment into building one's bright future, there has never been a better opportunity to flex your entrepreneurial spirit, along with Franchise Owners who are passionate about this exciting brand. Serving both residential and commercial markets, with multiple services offered, provides all the key factors for unlimited growth potential. Help us to bring smiles to the world, one kilt at a time!
Men In Kilts has appeared in many publications, both print and televised, including Entrepreneur Magazine, MSNBC, CBC, Fox Business, the Canadian Business Journal, Good Day Philadelphia, Global National, Breakfast Television, and the Boston Business Journal.
And It’s Great Being Awesome, Come Join Us!
WHAT MSNBC SAYS IS THE “CAN’T MISS” FRANCHISE
#1: The Men In Kilts Brand
The Men In Kilts brand gives us a distinct edge over competitors. The power and fun of the kilt combined with the 1-800 phone number and huge tartan-wrapped trucks ensure customers recognize us easily. It's hard to "un-see" Men In Kilts.
The kilt does a lot of the heavy lifting in terms of marketing and branding, but we also provide all the necessary marketing tools used in advertising, promotions, and events to build brand recognition and help grow sales. Our first-rate marketing programs use PR, social media, online, print, and guerrilla market initiatives to promote the Men In Kilts brand and services.
Developing our brand in a way that creates top-of-mind awareness, along with our dedication to service excellence, will ensure we become the first choice for window and exterior cleaning services across North America. In addition to attracting new customers, our brand also attracts top employees and the highest caliber of new Franchise Owners.
#2: We Answer Sales and Service Calls for our Franchisees – and Book Their Jobs.
One of the most valuable and unique support services we provide our franchisees is our centralized Sales and Customer Service Centre (SC). Our SC is a sales, scheduling, and customer service center that supports all of the Men In Kilts franchise locations.
The SC takes incoming calls from customers all over North America and provides customers with an estimate over the phone in minutes. The agent then schedules and dispatches the job to the closest franchise, relieving franchisees of answering the phones, doing onsite estimates, and the administrative hassles associated with the process — not to mention the time and cost savings. We also manage the customer database and we follow up to stay in touch with customers regularly. Our customer service and booking teams are the front line in acquiring and maintaining your customers.
#3: Systems, Training and Support
A Franchisee support does not end after the initial training or after a franchisee’s first year is complete. Men In Kilts is dedicated to providing our franchisees with ongoing support and coaching at all stages of their growth. We leverage the experience of franchise owners who have been successfully growing for 20+ years, and pass on those best practices for the benefit of all franchisees.
Our start up training program ensures our new franchisees are ready for a successful launch and the Men In Kilts Support team is always just a phone call or email away.
Our Core Values
- People – Leaders who are awesome, dedicated & fun.
- Passion – Proud of our brand and who we are.
- Integrity – Doing what we say we’ll do.
- Gumption – Working hard & taking bold initiative.
- Growth – Personal & professional. Profitable & planned.
Our Brand Promise
We deliver a friendly and professional service that our customers deserve. Here is how we do it:
- We deliver what we promise.
- We always provide a little more than expected.
- We add a smile to our customer’s day by being genuine, friendly and polite.
- We are professional, reliable and trustworthy.
- We wear our kilts with pride and respect for the Scottish culture.